Terms and conditions
1. Commercial policy
1.1 The “seller” Maria Peixoto - Maria Jasmim has products for sale on the website www.mariajasmimonlinestore.com , and “ecommerce” services are available exclusively to end users / “consumers”.
1.2 “Consumer” indicates the individual who acts/purchases outside their business or profession. If you are not a “consumer” we ask that you do not make purchases on the online sales website www.mariajasmimonlinestore.com .
1.3 Maria Peixoto - Maria Jasmim reserves the right not to process orders received from users who are not “Consumers” or those that do not comply with the general sales conditions of the Seller Maria Peixoto - Maria Jasmim.
1.4 These general conditions and terms of sale exclusively regulate the offer, transmission and acceptance of orders placed on www.mariajasmimonlinestore.com between consumers of the Maria Peixoto - Maria Jasmim online store ( www.mariajasmimonlinestore.com ) and the seller.
1.5 The "Consumer" must provide the "Seller" with an email address, or data relating to another form of contact, that are correct and complete and accepts that the "Seller" can contact him using these details, if he deems it necessary .
2. How to order
2.1 To order at www.mariajasmimonlinestore.com it is necessary that the user has an email account and that their browser is configured to accept cookies and pop-ups, in order to allow the user to enjoy all the navigation conditions of the website. online store Maria Peixoto - Maria Jasmim.
Placing an order at www.mariajasmimonlinestore.com is easy:
- Find the products you want to purchase;
- Add the selected products to the Cart;
- Complete the purchase;
- Select the payment option;
- Review your order;
- Proceed to payment and confirm the order;
You will receive an order confirmation by email;
Your order is confirmed when you select the “Confirm Payment" (Checkout) button at the end of the purchase process.
When Maria Peixoto - Maria Jasmim receives your order, a message will appear on the screen with your order number and all its details. The purchase agreement is finalized at that time. An order confirmation is sent to your email.
We reserve the right not to accept your order, or to cancel it even after automatic confirmation.
By sending the order form, you accept the general purchase conditions, as well as other conditions existing at www.mariajasmimonlinestore.com, through links, including the general conditions and terms of use.
The seller may not process orders that do not have sufficient guarantee of good collection; when orders are incomplete or incorrect, or the products ordered are no longer available. In the aforementioned cases, we will inform you by email that the sales contract was not concluded and that the seller did not proceed with the sale, specifying the reasons for this.
If the products presented in the online store (www.mariajasmimonlinestore.com) are no longer available at the time of your last access or when the seller receives the order, the seller must inform you of their unavailability within 30 days after receiving the order .
If an order has been placed and payment has been made for products that are no longer available, the seller will refund the money paid for the unavailable items.
2.2 Right not to accept the order or cancel the purchase
Maria Peixoto - Maria Jasmim reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), (among others) in the following situations, exempt from liability for any damages or costs:
The product is no longer available/in stock (payments will be refunded);
Billing information is not correct or verifiable;
The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;
The transfer for payment of the order was not received by us within 5 days after accepting your order;
If we think you are under 16;
If we think you are a reseller;
Unable to deliver to the address provided.
2.3 Data verification
After receiving the order, we can carry out some checks on it before preparing it.
These checks may include address checking, credibility checking and fraud checking. Regarding fraud checking, we perform partially automated checks on all orders to filter out transactions that are unusual, suspicious or identified as susceptible to fraud. Suspected fraud will be investigated and, if necessary, prosecuted. By confirming your order, you agree to these conditions.
3. Guarantees and product price indication
3.1 Payment Methods
You can find the available payment methods in the Payment section of the website. We do not accept any other payment methods other than those mentioned. Please do not attempt to pay by any other means than specified. If you do so, we cannot be held responsible for loss of payment or any other damages that may arise.
Accepted payment methods:
- Mbway;
- ATM;
- Credit card.
3.2 Payment processing
If you pay by Credit Card, we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of payment by Credit Card, all details (e.g. card number or expiration date) will be sent via encrypted protocol to the company that provides remote electronic payment services, without third parties having access to the information transmitted.
This information will not be used by Maria Peixoto - Maria Jasmim except to carry out the necessary procedures for the purchase or refund, in the case of a return, in accordance with the exercise of the right of return or for reporting cases of fraud to the police.
4. Order security
4.1 www.mariajasmimonlinestore.com uses security technology that is one of the most robust among the encryption platforms available.
Your payment information will be encrypted from the moment you enter until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via email cannot be guaranteed.
Maria Peixoto - Maria Jasmim cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, including, but not limited to, recurring damages resulting from failures or delays in the delivery of electronic communications, interceptions or manipulations of electronic communications by third parties or by computer programs used for communications or virus transmissions.
If you choose to pay by Multibanco Reference, we will begin processing the order after we have received payment. This may take several days. Once 5 calendar days have passed after placing the order, and if we have not received any payment, it will be cancelled.
Payments can only be processed if the information to be used for billing can be verified.
5. Reservation of title
6. Pricing
6.1 The prices of products displayed on the website contain/include Added Value (VAT). Shipping fees apply per order. The exact price of the shipping fee will depend on the country where your order will be delivered. For additional information on shipping rates by country, see the Shipping section of the website.
6.2 Prices are all quoted in euros. Please note that changing the country of delivery may have an influence on prices due to transport costs.
6.3 Your total price
The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted upon order confirmation, which you can print or download for future use. Please only pay the exact amount specified in your order confirmation and make individual payments per order.
6.4 Price changes
The prices of products presented on the website are subject to change. Maria Peixoto - Maria Jasmim reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
6.5 Pricing errors
Please note that even though the website is updated with extreme care, it is possible that the price information on the website contains errors. Maria Peixoto - Maria Jasmim is not committed to the offer and reserves the right to cancel your order if such an error occurs.
7. Quality and guarantee
Maria Peixoto - Maria Jasmim does not sell second-hand products, which are defective or of lower quality than those currently available on the market. The main characteristics of each product shown on www.mariajasmimonlinestore.com can be found on each product page.
Products offered for sale on www.mariajasmimonlinestore.com may not exactly correspond to the actual garment in terms of image and colors due to the Internet browser and monitor used.
If you decide to exercise the right to return purchased products, Maria Peixoto - Maria Jasmim has the right not to accept the return of products that have been altered from their original condition or damaged.
8. Shipping and delivery
8.1 Delivery: Where and When
We deliver products from Monday to Friday from 9am to 6pm. We do not ship on certain holidays. We can only fulfill delivery of an order if the delivery address is a home, office or delivery point in the countries available for delivery.
To receive the order, you must ensure that someone is at the address. This service does not include scheduling or booking options, meaning delivery of the order will be made without prior contact from the carrier. We do not guarantee this period during periods of promotions, sales, Christmas and out of stock.
A delivery is considered made or a product is considered delivered with the signature of the delivery receipt at the agreed address.
8.2 Delivery Times
If you confirm your order on a business day before 12pm and pay with a Credit or Debit Card, or via MbWay, your order will be sent within 5 business days (weekends and holidays are not considered business days). If you choose to pay by ATM reference or bank transfer, shipping is less efficient, as we will only ship after we receive payment. This may take between 5 to 7 days.
Maria Peixoto - Maria Jasmim will not be responsible for non-compliance, or delay in compliance, with any obligation that is due to an event of force majeure, that is, to an event, act or omission, beyond its reasonable control (Force Event Major - which includes any event, act or omission, beyond the reasonable control of the "Seller").
We will attempt to deliver on time to the extent commercially reasonable. As a rule, we always proceed this way, however, we cannot guarantee timely delivery.
8.3 Partial Deliveries
Whenever possible we will try to deliver everything in just one shipment. However, we reserve the right to split delivery of the order, for example (but not limited to) if one part of the order is delayed or unavailable. In the event that we divide the order, the customer will be notified, by email, of our intention to proceed in this way. For this purpose, the email address provided by the customer at the time of purchase will be used.
8.4 Inspection upon delivery
Upon delivery, the customer must inspect the packaging to check for any damage. If the products are found to be damaged, the customer must not accept delivery of the order, which will be returned. Maria Peixoto - Maria Jasmim will refund the amounts paid for the order and transportation, as soon as the warehouse receives and completes the return process.
Any complaint about non-receipt of an order must be made within a maximum period of 30 days from the date of placing the order. After this deadline, Maria Peixoto - Maria Jasmim cannot be held responsible for the loss of the item.
9. Shipping Fees
9.1 Shipping fees apply per order. The exact price of each shipment depends on the country of delivery. For more details on shipping prices by country, please see the Shipping section of the website.
9.2 Free shipping
If the customer places an order whose value exceeds the minimum order value defined for their country or campaign, shipping will be done at no cost, that is, free of charge.
10. Returns and Cancellations
10.1 Cancellation of the order before shipping
The customer can cancel the order, as long as it has not yet been shipped. If the customer places an order and wishes to cancel it, they must contact our Customer Service and request the cancellation of their order, via the email address mariajasmimonlinestore@gmail.com
If the cancellation request is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer. If the cancellation request is not possible, the products will be sent to the customer who, if he maintains his intention to cancel the order, must refuse to receive them. The products will be returned and, upon receipt, the refund will be processed.
Orders for personalized products cannot be canceled before shipping, as the personalization process is already underway, as it starts immediately after receiving the order.
10.2 Return of defective products
The customer has the right to return the delivered products if they are found to be defective or otherwise non-conforming to the products ordered. Returns can be made within 14 days of receiving the order. This does not affect your statutory rights. If your complaint is justified, the price and shipping costs will be refunded. For more information on how to make a return and information on refunds, please consult the Exchanges and Returns menu on the website.
10.3 Return of products due to withdrawal
If for any reason you are not satisfied with the products you ordered, you can return them within 14 calendar days of receipt, provided that:
The products have not been washed or used (unless the product contains information to the contrary, the customer has the right to try on the clothes);
The product maintains its original characteristics and the packaging is not damaged (carefully opened packaging will not be considered damaged);
The product is complete (e.g. both items in a pair must be returned);
You cannot return:
Products that have been adulterated;
Customized products.
10.4 Return of offers
It is currently not possible for a person who received a product as a gift from another person to return it. In this case, to proceed with the return you must contact the person who purchased it, so that they can proceed with the return, in accordance with the Return Conditions.
10.5 Changing products or sizes
To exchange one item for another or to change sizes, please follow the steps in Exchanges and Returns.
10.6 Return information
If your return is justified by the existence of a defect or non-conformity with the ordered products, Maria Peixoto - Maria Jasmim will bear the shipping and return costs. If your return was made for reasons other than the justified existence of a defect or non-conformity of the products ordered, the Maria Peixoto - Maria Jasmim will not reimburse shipping costs.
Refunds will be made via bank transfer. The customer must provide their bank details (IBAN and SWIFT code) to our Customer Support when starting the return process. This indication is necessary so that we can refund the money to your account. The customer will receive a refund after the product(s) have been returned and processed.
For additional information about the return process and refund times, see the Exchanges and Returns section of the website. Please read the help instructions in that section and follow the instructions carefully to avoid unnecessary delays.
11. Customer support
11.1 For additional information, you can contact the seller via email at mariajasmimonlinestore@gmail.com, using the contact form available in 'Contact', or you can also do so by telephone at the following number 938954560.
12. Conditions applicable to Promotional Codes (discounts)
12.1 When used in accordance with the established rules, a promotion code entitles the user to take advantage of a promotion/discount relating to the purchase of a specific product or for a set of products, during the period indicated/associated with the promotional code/promotional campaign .
12.2 Promotional codes can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The customer holding the promotional code may not upload or make a promotional code available on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.
12.3 The use of the promotional code is subject to only one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.
12.4 Promotional codes are not exchangeable for money.
13. Availability
Fulfillment of all orders placed on the website is subject to availability. Maria Peixoto - Maria Jasmim tries to ensure that all items offered for sale on the website are in stock. However, Maria Peixoto - Maria Jasmim reserves the right not to accept any orders or cancel orders already confirmed for products that are no longer in stock. In these cases, Maria Peixoto - Maria Jasmim will inform the customer of this fact and refund the amount paid.
14. Validity of the promotion
Offers on the website are only valid for the moment they are displayed on the website, unless information to the contrary is communicated on the website. Maria Peixoto - Maria Jasmim is not linked to any offer, if there are errors or mistakes in spelling, prices or other errors in the information on the website. Maria Peixoto - Maria Jasmim reserves the right to cancel any purchase and sale concluded under such errors.
15. Responsibility
15.1 Maria Peixoto - Maria Jasmim will only be responsible for damages suffered by the customer in the event that such damages result from violations attributable to the contractual obligations of the Maria Peixoto - Maria Jasmim before the client, or in the case of the responsibility of the Maria Peixoto - Maria Jasmim result from the applicable legal law.
15.2 If the customer has suffered damages related to the activity of the website, the responsibility of the Maria Peixoto - Maria Jasmim will be limited to:
Product damage Maria Peixoto - Maria Jasmim or other materials;
Reasonable and demonstrable costs incurred by the customer to find the cause and amount of compensation attributable to the damage;
The maximum reimbursement of the aforementioned compensation will be (if applicable) the price of the products in question.
15.3A Maria Peixoto - Maria Jasmim cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. A Maria Peixoto - Maria Jasmim cannot be held responsible for damages suffered by the customer as a result of improper use of our products.
15.4 A Maria Peixoto - Maria Jasmim is not responsible for damages resulting from incorrect information on the website.
15.5 In the event that the customer suffers damage that is the result of gross negligence or willful misconduct on the part of Maria Peixoto - Maria Jasmim none of the limitations in this article apply.
16. Applicable law
These general conditions and all emerging disputes that are related to these general conditions, including their validity, the use of the website or any purchase on it must be governed by Portuguese Law.
In the event of any dispute arising from the purchase and sale carried out with the Maria Peixoto - Maria Jasmim Through this website, the consumer has the right to appeal to the CIAB – CENTER FOR INFORMATION, MEDIATION AND CONSUMER ARBITRAGE (CONSUMER ARBITRAL COURT) of Braga to have the dispute between the parties resolved there.
17. Change of Terms and Conditions
A Maria Peixoto - Maria Jasmim has the right to change these Terms & Conditions at any time. The customer is subject to the principles and terms in force at the date of their order, unless the law or competent authority imposes any change to them.
18. Information on the website
Despite the Maria Peixoto - Maria Jasmim works on her website with great care, the information, texts, graphic documents, films, music and/or other services may contain errors or be incomplete or incorrect.
A Maria Peixoto - Maria Jasmim cannot be held responsible for any damages resulting from the use (or inability to use) the website, including damages caused by viruses or any inaccuracy or imperfection of the information, unless such damage is the result of willful misconduct or negligence on the part of Maria Peixoto - Maria Jasmim .
19. Resolution of consumer disputes
Information on Alternative Resolution of Consumer Disputes
In the event of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity.
Consult here the List of Consumer Dispute Arbitration Centers that you can use according to the place where you made your purchase.
To access the Online Dispute Resolution Platform click here .
More information on the Consumer Portal www.consumidor.pt
This information does not mean that the Maria Peixoto - Maria Jasmim adheres to or accepts arbitration by the arbitration centers listed in the list of services.